Overview๏ฝ Pocket Pro
One platform to manage creator deals from chat to contract.
Product Overview
Pocket Pro is a project management platform for creators, bringing brand communication, contracts, and financial management into one place.
Product Goal
Increase contract completion by creating a clearer, more efficient signing experience.
Agency
UXY
My Role
UI/UX designer
UX researcher
Client
Pocket Pro
Time
2024 SEP-NOV
Product Overview
Pocket Pro is a project management platform for creators, bringing brand communication, contracts, and financial management into one place.
Product Goal
Increase contract completion by creating a clearer, more efficient signing experience.
Overview๏ฝ Pocket Pro
One platform to manage creator deals from chat to contract.
Product Overview
Pocket Pro is a project management platform for creators, bringing brand communication, contracts, and financial management into one place.
Product Goal
Increase contract completion by creating a clearer, more efficient signing experience.
Agency
UXY
My Role
UI/UX designer,
UX researcher
Client
Pocket Pro
Time
2024 SEP-NOV
Product Overview
Pocket Pro is a project management platform for creators, bringing brand communication, contracts, and financial management into one place.
Product Goal
Increase contract completion by creating a clearer, more efficient signing experience.
Project Outcomes
Maze usability testing showed measurable improvements after iteration.
Task success rate
Task success rate
+19%
SUS score
60โ 71
Misclick rate
-38%
Key Research Insights
Low contract
transparency
42% were unclear about when to sign and couldnโt easily track contract status.
Fragmented workflow
across platforms
Creators relied on LINE, email, Google Forms and other tools to manage a single project.
Complex
contract terms
61% struggled to understand legal clauses and worried about their rights and deliverables.
Complex
contract terms
61% struggled to understand legal clauses and worried about their rights and deliverables.
Low contract
transparency
42% were unclear about when to sign and couldnโt easily track contract status.
Fragmented workflow
across platforms
Creators relied on LINE, email, Google Forms and other tools to manage a single project.
Complex
contract terms
61% struggled to understand legal clauses and worried about their rights and deliverables.
Complex
contract terms
61% struggled to understand legal clauses and worried about their rights and deliverables.
Creators often start working before contracts are signed, leaving them vulnerable when disputes arise.
Where the Experience Breaks Down
The journey revealed the greatest friction between discussing requirements
and completing the contract.
The journey revealed the greatest friction between discussing requirements and completing the contract.
Design Opportunity
How might we
make contract signing clearer and easier,
while keeping project communication in one place?
How might we
make contract signing clearer and easier,
while
keeping project communication in one place?
Design Opportunity
Design Strategy
Shift from a passive signing process to proactive guidance.
Shift from a passive signing process to proactive guidance.
01 โ Make project progress clear at a glance
A redesigned home dashboard surfaces project status, upcoming tasks, and pending actions in one place.
01 โ Project progress at a glance
A redesigned home dashboard surfaces project status, upcoming tasks, and pending actions in one place.
02 โ Bring communication and projects into one workflow
A chat-centred workspace connects conversations, project updates, and contract actions without switching between tools.
02 โ
One connected workflow
A chat-centred workspace connects conversations, project updates, and contract actions without switching between tools.
03 โ Guide creators through contract signing
A step-by-step signing flow simplifies contract information, highlights required actions, and keeps signing within the conversation.
03 โ
Guided contract signing
A step-by-step signing flow simplifies contract information, highlights required actions, and keeps signing within the conversation.
Learnings & reflections
Design within real business constraints
Working with a real client taught me to balance user needs with business and operational constraints.
Focus on measurable outcomes
Narrowing the scope to core user needs helped us prioritise improvements that could be tested and measured.
Test with the right users and context
Refining our testing setup showed how strongly participant context can influence usability findings.
Learnings & reflections
Design within real business constraints
Working with a real client taught me to balance user needs with business and operational constraints.
Focus on measurable outcomes
Narrowing the scope to core user needs helped us prioritise improvements that could be tested and measured.
Test with the right users and context
Refining our testing setup showed how strongly participant context can influence usability findings.
PORTFOLIO
CHECK OUT SOME MORE
HAVE A PROJECT
IN MIND ?